Bengaluru tops survey in the passenger-friendly Airport

Well-known for its state-of-the-art passenger-friendly amenities, the Kempegowda International Airport, Bengaluru, came fist in the quarterly ACI-ASQ Arrival Survey. The airport is operated by Bangalore International Airport Limited (BIAL),

In the survey conducted by Airports Council International’s Airport Service Quality survey for arrivals during April-June 2018, Bengaluru Airport gained 4.67 points (out of five). Abu Dhabi International Airport was second with 4.53 points, while Toronto Pearson International Airport was third with 4.44 points.

First-of-this-kind, the survey focuses on the experience of arriving passengers – helping airports measure, benchmark and enhance service quality levels. Bengaluru Airport is the only Indian airport to participate in the first-ever satisfaction survey for arriving passengers.

The ASQ Arrivals Survey measures passengers’ views on five key areas that include disembarkation, immigration (only for international passengers), baggage reclaim, customs and airport infrastructure.

“To be rated as the Best Airport in the world in the first-ever ACI-ASQ Arrival Survey is an exceptional achievement for the Bangaluru Airport. This award reiterates our commitment to provide a world-class experience for our travellers. We will strive to improve our service quality and amenities to remain at the top of the survey for the next three quarters and ensure that we are rated the Best Airport of the Year,” said Hari Marar, MD & CEO, BIAL.